Posts Tagged ‘consumer’

Qihoo 360 Accused Of Falsifying Anti-Virus Data In China

Allegations against Chinese anti-virus company Qihoo 360 are doing little to quell fears about using Chinese security software. At least three of the world’s top testing laboratories — Virus Bulletin, AV-Comparatives and AV-Test Institute — have revoked certifications for Qihoo 360’s products because of the cheating. The bodies stated that Qihoo 360 provided one set […]


Chinese E-commerce Customer Complaints Up 174.4% In Q1 2015

Consumer complaints during the first quarter of 2015 for Internet shopping increased by 174.4% year-on-year to 24,100 cases, according to statistics published by State Administration for Industry and Commerce of China. The State Administration revealed that China’s nationwide industry and commerce administrative units received a total of 1.701 million consumer complaints, reports and inquiries in […]


Lenovo’s Internet Business Platform Unveils Smart Consumer Products

Lenovo Group announced in Beijing that the company has launched an Internet business platform named Lenovo New Business Development and the platform also released the first batch of three innovative products: smart glasses, smart air purifier, and smart router. Adopting equity participation and collaboration methods, Lenovo NBD opens its software and hardware development, market, channel, […]


Baidu Exposes 168 Hazardous Chinese Websites

In observance of Consumer Rights Day, Chinese search engine company Baidu Inc. launched a special campaign to enhance Internet security in China. Starting from March 14, 2012, Baidu launched a three-day webpage linked to from its front page, which leads to a special zone jointly hosted by Baidu and the Beijing Municipal Public Security Bureau. […]


Chinese Internet Users Can Report Online Fraudsters Via New Baidu Service

Chinese search engine company Baidu Inc. has launched an Internet platform to accept netizens’ complaints about information promoted by the search engine service at Baidu.com. Via this new platform, Chinese Internet users can report suspected illegal information or Internet fraudsters among those results promoted by the search engine service at Baidu. The platform will accept […]


Chinese Consumers Continue To Complain About Mobile Service Quality Issues

China’s Ministry of Industry and Information Technology has published a report on Chinese telecom services for the second quarter of 2011, stating that 15,025 complaints were accepted during the period, a quarter-over-quarter decrease of 0.9%. Of the complaints, those about network quality saw a slight increase of 1.8% and accounted for 21% of the total; […]


China’s 360buy.com Launches Advance Refund Policy

Chinese electronics B2C provider 360buy.com has announced that it has cooperated with the China Consumers’ Association in setting up an advance refund security deposit system for consumers. The advance refund security deposit will have CNY5 million. From now on, if products bought from 360buy.com have quality problems or consumers have doubts about related services, and […]


Tsinghua Tongfang Unveils One-year Replacement Policy For Notebooks

Chinese PC maker Tsinghua Tongfang is making consumers happy with a new one-year replacement after-sales policy for its notebook products. This policy covers the company’s eight designated types of notebooks which were purchased after August 1, 2010, as well as all newly-launched notebooks in the future. Starting from the day of the purchase, all these […]


Chinese Consumers Complain About HP’s Products

More than 170 consumers from China have jointly filed an appeal, requesting the General Administration of Quality Supervision, Inspection and Quarantine of China to conduct an investigation on the laptop computers made by HP and order the company to recall all of its substandard laptop products.
According to Laweach, a Chinese website that has helped organize […]


China Punishes 6330 Phishing Websites

According to Anti-Phishing Alliance of China, as of August 31, 2009, APAC had dealt with up to 6330 online phishing websites in recent months.
APAC mainly focused on two types of phishing websites: fake lucky-draw websites that imitate such famous companies as CCTV and Tencent, and websites that mock webpages of online payment service providers like […]