Posts Tagged ‘customer service’

Alibaba Attacks Fake Chinese Goods Ahead Of IPO

Because Chinese manufacturers have a poor overseas reputation for creating shoddy goods and the Chinese government has been criticized for not doing enough to halt fake products, Chinese e-commerce giant Alibaba is now trying to cull counterfeit goods from its own websites. Alibaba announced on its English blog that the group’s international B2B website Alibaba.com […]


China Mobile Doubles Down Against Porn And Mobile Spam

China Mobile is focusing on better customer support as it integrates its disparate services into an online platform at two provincial call centers. A representative from China Mobile confirmed that the company will establish a business support organization targeting customer services. The online service company will integrate China Mobile’s 10086 and 12580 hotline businesses, and […]


China HP Organizes Special Unit For PC Quality Control

China HP’s Printing and Personal systems group unveiled a new quality and service system which focuses on ensuring better product quality. In this new quality and service system, China HP’s PPS group has integrated the former PC and printer after-sales platforms and provides round-the-clock after-sales services to users. At the same time, the newly established […]


Shanda Signs Pact With Chinese Online Game Rival

Chinese Internet gaming firm Shanda (SNDA) today announced a deal with rival Kingsoft regarding JX Online World and JX Online II, two of Kingsoft’s in-house developed games.