Posts Tagged ‘product quality’

Chinese E-commerce Customer Complaints Up 174.4% In Q1 2015

Consumer complaints during the first quarter of 2015 for Internet shopping increased by 174.4% year-on-year to 24,100 cases, according to statistics published by State Administration for Industry and Commerce of China. The State Administration revealed that China’s nationwide industry and commerce administrative units received a total of 1.701 million consumer complaints, reports and inquiries in […]


Possible Class Action Suit Against Alibaba For Disclosure Failures

Alibaba and its executives may feel the sting of American jurisprudence as law firms line up for possible class action lawsuits in the United States against the Chinese e-commerce company. At least five law firms so far have expressed intentions to commence class actions against Alibaba. For example, a complain from Robbins Geller Rudman & […]


China’s Alibaba Will Ban Toy Sales To American Buyers

Alibaba will prevent Chinese vendors from selling children’s products that are considered dangerous or illegal to American consumers.


China HP Organizes Special Unit For PC Quality Control

China HP’s Printing and Personal systems group unveiled a new quality and service system which focuses on ensuring better product quality. In this new quality and service system, China HP’s PPS group has integrated the former PC and printer after-sales platforms and provides round-the-clock after-sales services to users. At the same time, the newly established […]


Chinese Consumers Continue To Complain About Mobile Service Quality Issues

China’s Ministry of Industry and Information Technology has published a report on Chinese telecom services for the second quarter of 2011, stating that 15,025 complaints were accepted during the period, a quarter-over-quarter decrease of 0.9%. Of the complaints, those about network quality saw a slight increase of 1.8% and accounted for 21% of the total; […]


Tsinghua Tongfang Unveils One-year Replacement Policy For Notebooks

Chinese PC maker Tsinghua Tongfang is making consumers happy with a new one-year replacement after-sales policy for its notebook products. This policy covers the company’s eight designated types of notebooks which were purchased after August 1, 2010, as well as all newly-launched notebooks in the future. Starting from the day of the purchase, all these […]


Sony Vaio Laptops Recalled In China

Japanese electronics giant Sony Corporation is recalling 55,362 VPCF11 series and VPCCW2 series laptop computers under its Vaio brand in mainland China due to overheating problems, the country’s quality watchdog said last week. The affected laptops were produced between December 2009 and February 2010, while sales of these laptops kicked off in January 2010, according […]


Chinese Consumers Complain About HP’s Products

More than 170 consumers from China have jointly filed an appeal, requesting the General Administration of Quality Supervision, Inspection and Quarantine of China to conduct an investigation on the laptop computers made by HP and order the company to recall all of its substandard laptop products.
According to Laweach, a Chinese website that has helped organize […]


Simulations To Improve Lenovo’s Product Quality

Lenovo (LNVGY) says it will deploy SIMULIA’s software to establish a simulation technology center within Lenovo’s Innovation Design Center to evaluate realistic product performance during the design of Lenovo’s innovative PC and portable electronics products.